Shipping and Returns
1. Purchase Conditions
2. Registration: Account
3. Orders
4. Shipping
5. Prices
6. Return policy
7. Changes to the Sites
1. Purchase Conditions
The following purchase terms and conditions are applicable only to e-commerce sales made through the NANI MARQUINA US website. These terms and conditions are wholly separate from NANI MARQUINA’s commercial and contract sales terms. For commercial and contract sales terms, please contact NANI MARQUINA US.
2. Registration: Account
You may be requested to establish a user account in order to access certain features of the Sites. You agree to: (a) provide true, accurate, current, and complete information about yourself as prompted by the Site’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Sites (or any portion thereof). Multiple accounts held by the same individual or entity is subject to immediate termination unless expressly authorized in writing by Us. You may only register accounts using email addresses, phone numbers, and other contact information owned, operated, licensed, or controlled by you. You may not share your password with any other party. You are solely responsible for any and all account security and any and all activity generated from your account.
3. Orders
NANI MARQUINA reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
4. Shipping
We offer free domestic shipping within the United States on all orders (contiguous 48 states only) unless the “white glove” service is requested. For Alaska, Hawaii, Puerto Rico, and International addresses, shipping costs will be calculated at checkout. Most orders will be shipped via UPS (1-2 days transit) or via air freight (5-7 days transit). Should other means of transport with different delivery times be required, the client will be informed in advance.
Delivery timeframes communicated by us are estimates and dependent on many factors beyond its control, including but not limited to production delays, shipping delays, government delays and forces of nature. In no event shall We be liable for deliveries that are received beyond the estimated delivery date.
5. Prices
Unless otherwise expressly stated, the retail price displayed for each product on the Site represents the full retail price listed for such product, including shipping and delivery costs, and excluding applicable taxes, “white glove” deliveries and any other applicable fees. If you wish to purchase a product, you will pay the retail price displayed next to the product, plus applicable taxes and any other applicable fees. Should there be changes in the import tariffs in the US, additional charges might be applied.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Us is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We also may offer certain promotions or special pricing that are only available for a limited period of time.
6. Return policy.
Goods may only be returned within 15 days from the date of receipt, subject to an official authorization and approval in writing by NANI MARQUINA USA. Returned goods must be returned in the original packaging, in perfect condition, with the reference of the printed authorization, and must not have been used. Once the goods have been inspected, if approved, a credit note or a refund of the invoice amount will be issued within 7 days. A reallocation cost of $150 will be deducted in all the returns. No returns will be accepted for orders of customized products. If there is a problem with your order, contact Customer Service at +1 646-701-7058 .
7. Changes to the Sites
We may update the content on the Sites from time to time, but its content is not necessarily complete or up to date. An of the material on the Sites may be out of date at any given time, and we are under no obligation to update such material.